Residents Zone
Find out everything you need to know about your new windows and doors, from frequently asked questions to manuals, operation and care guides and how we support your communities through our dedication to social value.
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Customer Satisfaction Survey
On completion of works, you will be asked to complete a Customer Satisfaction Survey. This can be either posted back to us free of charge, or completed electronically on our website.
What to Expect
This short video will guide you through the journey for installing your new windows or doors. From the initial survey through to the installation phases to aftercare and support, we aim to make the process as smooth as possible, causing you limited disruption.
We have also broken down the journey into the following information blocks. We know how important great customer service is, especially when work is being carried out in your tenant's homes. All of our highly trained project teams will complete their work carefully and efficiently to ensure minimal disruption and ensure Health & Safety procedures are observed at all times.
Step 1 – Notification of works
We will send out a notification of works that will invite you to a group consultation and we will provide a Resident Information Handbook and be on hand to answer any questions.
Step 2 - Consultation
A group consultation will be held in a local community facility, where applicable. We will share project information, display products and demonstrations.
Step 3 - Survey
Individual consultations will be held with one of our experienced surveyors to complete a full fenestration survey and confirm customer choices.
Step 4 - Communication
We will keep you and your housing provider informed of the proposed installation date. A reminder of the installation date will be sent to you 48 hours prior to commencement of works. and we will contact you directly if rescheduling is required.
Step 5 - Installation
Installations are completed by our local fully qualified fitters. We ensure dust sheets, carpet protectors and external groundsheets are used for protection during installation. You will get a full product demonstration after the installation is complete and a Care and Maintenance Guide will be provided.
Step 6 - Customer Satisfaction
A full installation inspection is carried out by our project supervisors and a customer satisfaction survey is provided to each resident. Our customer care team are on hand for any questions or queries regarding their installation.
How Do You Know It’s Us?
Our Installers wear Anglian Building Products branded uniforms and drive liveried vans. All members of staff will also carry an Anglian Building Products ID card.
It is important that you check the photo identification card before allowing anyone to enter your home.
Never allow anybody without proper identification into your home.
Call the Anglian Building Products freephone number 0800 988 9395 for assistance if you have any doubts as to their identity.
Handbooks and Guides
These guides and handbooks are designed to help you understand the works being delivered and how operate and maintain your new window and door products.
Resident Information Handbook
In partnership with your landlord, we will produce a specific Resident Handbook.
Care and Maintenance Handbook
A handbook on how to operate, clean and maintain your new windows and doors.
Fire Doors Maintenance Guide
Information on how to operate, clean and maintain your new fire door.
Ventilation and Safety Chains
Information about ventilation options on your windows and other safety features.
Community Focused
We are committed to supporting the communities in which we live and work through social value and local investment, applying structures, employment, training and apprenticeships, and resources.
Social ValueContact Us
Get in touch to find out how we can support you.
Frequently Asked Questions
You can contact us by Phone on 0800 9889395 and press option 1, or email us at [email protected]
The issue may be covered in our Operating guide. If not, you should report the issue to your Housing Association or Council. We can only take instruction from the leaseholder, not the tenant. You can ask them to contact us by Phone on 0800 9889395 and press option 2, or email us at [email protected]
All of our staff carry photographic identification with them, which they will show to you before entering your home. Should you have any concerns regarding identification, please contact our office on 0800 988 9395.
Yes, we need to have access to both inside and outside of your property. In preparation for the visit please ensure the surveyor can easily get to the inside of all your windows to take the required measurements. We would ask, where possible, you clear internal window cills of belongings.
If for any reason the appointment is not convenient, please contact the surveyor listed on your appointment letter or contact our office on 0800 988 9395 – Option 1.
Our installers recognise that some people will not be able to do this, and we will be happy to move it for you if needed, so please don’t worry.
You will normally be given at least 7 day’s notice of installation, but if this is not sufficient for your employer, please contact us to advise.
It depends on the scale of the works. For a typical house window and door replacement project, we aim to complete within 1 day, but cannot guarantee this. Our Contracts team will be able to advise you on this at the time of booking. Call us on 0800 9889395.